Call problems hit O2 mobile network


Call problems hit O2 mobile network

Thousands of O2 customers in the UK have reported problems making and taking phone calls.

Many logged the difficulty they had using the network via online sites that keep an eye on the status of the UK’s telecoms systems.

The problems were widespread with reports being logged by customers all over the UK.

In a statement, O2 said it was aware of the issue and engineers had looked into the cause as a “priority”.

Dropped calls

At 18:00 BST it said the problems had been fixed and the service interruption had lasted about 40 minutes.

A spokesman added: “Some customers may continue to experience some intermittent issues when reconnecting to the network.

“We’re investigating what happened and apologise for any inconvenience this may have caused,” he said.

It is not yet clear what caused the problem but many people reported that it suddenly became impossible to make calls.

The first messages about issues were posted around 16:00 BST with some saying that the system had stopped working in the middle of a conversation.

The status page on O2’s website gave few hints about what had gone wrong. The BBC checked a sample of post codes across the UK and the site responded saying phone masts in those areas were not working.

It added that this could make the service intermittent.

On Twitter, some O2 users said customer service agents told people to turn their phones on and off a few times to see if that fixed the problem.

Some found that they could only call people who were not on the O2 network.